Shipping policy

 

Last updated: 22 September 2026

Aquarium Sea operates aquariumsea.com and uses Shopify to provide our online store and checkout. This policy explains how personal information is collected, used and shared when you visit our website, place an order or contact us.

For privacy questions or requests, email contact@aquariumsea.com.

Information we collect

Depending on how you use our store, we may collect:

• Contact details: your name, email, phone number, and billing and delivery addresses.

• Order and payment information: items purchased, transaction details, payment status, returns and refunds. Shopify and our payment providers process payment information to complete your purchase.

• Account information: details used to create and manage an account, where available.

• Messages: information you provide when contacting us for support.

• Device and usage information: your IP address, browser, device details, and how you interact with the website.

• Shopping activity: products viewed, items added to your cart and purchase history.

We receive information directly from you, automatically through cookies and similar technologies, and from service providers and partners involved in operating the store.

How we use your information

We use personal information to:

• Process payments, fulfill orders and arrange delivery.

• Send order confirmations, tracking details and service updates.

• Handle questions, cancellations, returns, refunds and complaints.

• Maintain accounts and remember shopping preferences.

• Operate, personalize and improve the website.

• Detect fraud and protect the store and its users.

• Provide marketing and advertising where permitted.

• Meet legal obligations, resolve disputes and enforce our terms.

Cookies and advertising

Our website and service providers use cookies and similar technologies to support checkout, remember preferences, understand website use and provide personalized experiences.

Where marketing features are enabled, information about your shopping activity may also be used to personalize advertising. Depending on your location, you may be able to manage consent or opt out through the privacy controls available on the website.

You can also manage cookies through your browser. Blocking some cookies may affect how the store works.

When we share information

We may share personal information with:

• Shopify, which hosts our store and supports checkout.

• Payment providers that process transactions.

• Suppliers, fulfillment partners and carriers that prepare and deliver orders.

• Providers supporting customer service, website operation, analytics, security and data storage.

• Marketing and advertising partners, where permitted.

• Other parties when you request or authorize the sharing.

• Authorities or other parties where necessary to comply with law, respond to valid legal requests, prevent fraud or protect rights.

• Parties involved in a business transfer, such as a merger or sale, where applicable.

Service providers receive information needed for their role. Advertising partners may process information under their own privacy policies.

Shopify’s role

Shopify collects and processes information to operate and improve its services. Information submitted through our store may be transferred to Shopify and service providers in other countries.

Our current store privacy disclosures also cover Shopify features that use information from interactions with our store, other merchants and Shopify to support personalization, advertising and store improvement. For certain processing connected with these features, Shopify is responsible for responding to privacy requests.

Read the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal for more information and available choices.

International transfers

Your information may be stored or processed outside your country.

Where applicable law requires safeguards for international transfers, we rely on recognized arrangements, such as approved contractual protections or transfers to countries recognized as providing adequate protection.

How long we keep information

We keep personal information for as long as reasonably necessary to fulfill orders, provide support, maintain accounts, meet legal obligations, resolve disputes and enforce agreements.

Retention periods depend on the type of information and why it is needed.

Keeping information secure

We use safeguards intended to protect personal information. However, no website, storage system or transmission method is completely secure.

Keep your account credentials private. Do not send full payment-card details or other sensitive financial information by email.

Your rights and choices

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you.

• Correct inaccurate information.

• Request deletion of information.

• Receive or transfer a copy of certain information.

• Opt out of certain advertising-related uses or sharing.

• Withdraw consent where processing depends on consent.

• Appeal a decision about a privacy request or complain to a privacy regulator.

These rights may be subject to legal conditions and exceptions.

To make a request, email contact@aquariumsea.com. We may need to verify your identity before responding. An authorized representative may submit a request where permitted by law, and we may require evidence of their authority.

We will not discriminate against you for exercising your privacy rights.

Marketing preferences

You can unsubscribe from promotional emails using the unsubscribe link in those messages.

Even if you opt out of marketing, we may still send messages needed to manage your orders, account or support requests.

Children’s information

Our online shopping services are not intended for children. We do not knowingly collect personal information from children below the age of majority in their jurisdiction.

If you believe a child has provided personal information to us, contact us to request its removal. We do not have actual knowledge that we sell or share personal information about children under 16 for purposes covered by applicable privacy laws.

Links to other websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies.

Review those policies before providing personal information. We are not responsible for the privacy or security practices of websites we do not control.

Changes to this policy

We may update this policy to reflect changes to our services, practices or legal requirements. The latest version will appear on this page with an updated date. We will provide additional notice where required by law.

Contact us

For privacy questions, complaints or requests:

Email: contact@aquariumsea.com

Mail: Aquarium Sea, 22 Weka Street, Wellington 6022, New Zealand.

If we cannot resolve your concern, you may contact the privacy regulator available in your jurisdiction.