Refund policy

 

If your Aquarium Sea item arrives damaged, contact us within 30 days of delivery so we can review your refund request. We do not accept change-of-mind returns or refunds, except where required by law.

Reporting a damaged item

Email contact@aquariumsea.com with:

• Your order number.

• A short description of the damage.

• Clear photos or a video showing the damage. Include the packaging and shipping label where possible.

Keep the item and packaging while we review your request. We need sufficient relevant evidence to assess the damage and may request additional information. If you cannot provide a particular type of evidence, contact us to discuss an alternative.

Returning an item

Please contact us before sending anything back. We will provide the correct return address, instructions and details of any return costs.

Do not use the address on your parcel unless we confirm it. We cover reasonable return costs where required by applicable law.

Approved refunds

Approved refunds are issued to your original payment method. Your bank or payment provider determines when the funds appear in your account.

Our 30-day policy

Damage claims submitted more than 30 days after delivery fall outside our voluntary refund policy. This deadline does not restrict your mandatory consumer rights.

Your consumer rights

Nothing in this policy limits rights you have under applicable consumer law, including remedies for faulty, incorrect, misdescribed or undelivered goods and any mandatory cancellation rights. These rights may apply beyond 30 days.

You do not need to purchase an optional warranty or shipping protection to exercise your consumer rights.

For help, email contact@aquariumsea.com.